Gateway, Office and Staff
New Payment Gateway
For various reasons, I'm just getting this done but you may now use Authorize.net as a payment gateway if you like.
Whether you have a merchant account or not our partner, Authorize.net, can assist you in establishing an online payment gateway. An online payment gateway is required to interact with your merchant account and accept credit card payments at your online store. Authorize.net is one of the premier companies providing this service today with no monthly or per transaction minimums. Find out more at: Authorize.net
I have also written the interface to use SagePay.com and I am currently testing it. Once tested, SagePay.com will be made available for use. It will be within this week.
To read more about accepting credit cards at your store, please login to your store as the store administrator, click Administration, click Add Payment Method (left menu on the first page of administration), click the link Accepting Credit Cards above the list of possible payment methods to add.
Your store can only have one Payment Gateway (manual processing, propay, authorize.net, sagepay, etc) enabled at a time. If you are already accepting credit cards through some method, you do not need to use Authorize.net. Read more at Accepting Credit Cards mentioned above.
We now have six full and part time team members. On June 3rd, for the first time, I brought them all in for an orientation. There were many things I wanted to go over with them right up front, everything from customer support to development to being The Man in the Arena.
Since that first day I have been training two groups, customer support and developers. Each day I spend five or six hours training one of these groups, sometimes it felt like I was training both at the same time as they usually are all here. I am trying to get everyone up to speed as quickly as possible with a goal of going "full steam ahead" on July 1st.
I'm very pleased with all of them. They are young, motivated, excited, and learning extremely fast. I have no doubt that they will all be here the entire time helping me to achieve the vision I have for ChrisLands. Additionally, I am looking at hiring two more, one more for customer support and another developer. Yes, as I said I would, I'm stretching the ChrisLands' budget to the very max to get the people I need to give you the service and support you deserve. Thank you for your support!!!
I'd like to take just a few paragraphs to introduce each of them. They have each written a little about themselves. So, in their own words and no special order, here they are:
My name is Andrew Burton, and I am 30 years young. I am a family man and love the role of father and husband. This spirit carries over in my career because I enjoy solving problems and helping customers and co-workers solve their problems.
May of 2008 I completed a B.S. in Accounting, and was working as a business analyst for an IT consulting company a week later. I learned many things during that year and it has motivated me to return to school to complete a second degree in Computer Management and Information Systems (CMIS). These backgrounds compliment each other very well and provide the confidence needed to achieve successful results.
I joined ChrisLands as a developer this summer. As a developer I work to create new code, update legacy code, develop new ideas, and implement them into the system. I am currently working towards a bachelor's degree in Computer Science at Southern Illinois University Edwardsville.
I'm from a small town in the Midwest and I enjoy playing golf in my spare time. My other hobbies include: robotics, Tennis, and Frisbee. I am thrilled to be making new connections in the business and computer worlds and extremely excited to be a part of the ChrisLands' team and working to help develop the new ChrisLands' code base.
Hello everyone! My name is Jarrod McEvers. I reached out to Jaymes in May and I was greeted with a job opportunity as a Web Developer for ChrisLands. I look forward to helping Jaymes in rewriting the ChrisLands' code and making friends along the way while at the same time giving valued customers the services you need for your business.
First off, you should learn more about me. I come from a small, friendly community where everybody knows everybody. I currently study Computer Science at Southern Illinois University at Edwardsville and have plans of attending graduate school. When Jaymes told me about his business and what we wanted to do, I was instantly sold into his ideals and beliefs. I will feel right at home working for ChrisLands.com knowing that I am Jarrod McEvers and not Employee #19894. I am going to do the best that I can to help the team get ChrisLands Phoenix up and running as soon as possible.
As many of you already know, Jaymes is my dad. Dad was in the Army until I was 16 and dragged me around the country moving at least 16 times. It seamed like we lived everywhere from New Mexico to New York and Minnesota to Florida, as well as a three year stint in Germany. In Germany, I was lucky enough to visit Italy, Poland and Czechoslovakia as well. It was actually a pretty cool childhood. I think the best time I had though was at West Point when dad was teaching.
In December 2010, I graduated from Southern Illinois University Edwardsville with a Bachelor's Degree in Psychology. I immediately took a position with Places for People in St. Louis where I'm a case worker helping individuals get through life's problems. I'm extremely excited to finally be working with my father at the company he founded!
We have our office! Its the same office we have had for the last four years. Even though I tried to get out of the lease, and could not, it still is a great office building. Its a Digital Realty building and the entire building is designed specifically to host Internet companies with multiple generator backup, multiple bandwidth providers, fire suppression and so much more. Our servers have been in this building for over 12 years and it is nice having our office in the same building as our servers.
Another task we accomplished over the last two weeks was purchasing tables, chairs, and computer equipment so everyone has a place to work. We spent a day or two setting this up, running wire to all the computers for connectivity, assigning email addresses, and configuring computers. For a while there it looked like a hurricane had hit our office. We even threw a splash of color on a few walls to spruce it up some and make if feel like a real office (besides I went cheap on the tables). The color you ask, ummmmmm, why a couple shades of orange of course!
That is all done now and we are in full training mode until the end of this month.
Try a Ticket
As I mentioned before if you want support and definitely need an answer, please email firstname.lastname@example.org (this will create a ticket) or open a ticket at: ChrisLands' Support (preferred method).
We now have multiple customer service representatives and having more than myself looking and responding to one email address is confusing. Again, please try to use the Ticket System if at all possible. This will make it easier for us to support you!
But as always, if you want to drop me an email just for the heck of it, say hello, or to send me some information and not necessarily for support, by all means continue to email me at email@example.com. I’d love to hear from you.
I know there have been some bumps since taking over ownership of the company but things are coming together! We are moving forward! We have a great plan for the rest of June and we know what our goals are for July. In July, I personally will be rebuilding the entire network for better performance and stability.
New and exciting things are coming and I am working hard to ensure you are happy with your choice to stay with ChrisLands. I'm certain you will not regret being a current store owner as we start launching new and updated ChrisLands' features.
This is the end of this newsletter but the start of a bright future! I haven't been this excited since May 2001 when Lance and I founded ChrisLands!
Thank you for your patience and please stay tuned!
Jaymes H. Sorbel