Frequently Asked Questions of the ChrisLands eCommerce and Internet Book Store Solution

Answers

Q?
What does the ChrisLands Store service include?
A.
ChrisLands Store Service includes a complete online store for one low price. Features include:
- A professionally designed store with integrated shopping cart.
- ChrisLands hosts and maintains your site - No costly server fees for you.
- ChrisLands provides all the software to support your store on our servers.
- You have no software to purchase or install.
- ChrisLands integrates with your inventory program.
- No technical expertise required - you follow simple step by step instructions.
- ChrisLands Store service works with a variety of payment methods.
Q?
How does the ChrisLands Store service compare to competitors?
A.
Nobody offers anything that is even close to what we offer. Some of the significant points of difference between our offering and our competitors:
- Great prices!
- Professionally designed Store and shopping cart system.
- Store administration tools.
- Your items displayed by category.
- Your inventory is fully searchable from within your own store.
- Complete order processing.
- Status of orders tracked throughout fulfillment process.
Q?
How much does the ChrisLands Store service cost?

A.

Monthly fees start at just $24.99 a month. To our knowledge, we are the best priced service of this kind on the Internet today! Click here for the entire fee schedule.
Q?
How much computer knowledge is required?

A.

No special computer expertise is required beyond hands-on experience using your own database program and being able to access the Internet.
Q?
Can I upload my items from my current database program?
A.
Absolutely. Integration with your current database program is a feature that distinguishes us from other online store services. Updating your own online store is done in the same manner as you update your listings on other selling services like www.abe.com. You can upload, update your inventory by FTP or browser upload. ChrisLands supports uploading from the following programs.
- Homebase - Recommend
- FillZ.com - Recommend
- Basil
- BookHound
- Bookmate
- BookRouter.com
- BookTrakker - Recommend
- Readerware
- theArtofBooks.com
- Any program that can export in UIEE format
- Any program that can export in our tab-delimited format
- Any program that can export in our comma-delimited format
Q?
Will my book store have its own domain name?

A.

Yes. If you already have a domain name, then we can use your current domain name.

If you don't have a domain name, than you should check for your domain name at www.GoDaddy.com and when you find one you like, register it in your name. This will give you control of it from the start and you might be able to take advantage of multiple year registration discounts. Please note: Godaddy will try and sell you other web add-ons. To run your store with ChrisLands you only need the domain name, no other add-ons. Of course, it is up to you if you select any of these add-ons or not. Find out more at www.GoDaddy.com.
Q?
If I already have a domain name, how hard is it to convert my site to the ChrisLands Store Service?

A.

Switching to ChrisLands Store service is an easy process. We will assist you in setting up your domain name to work on ChrisLands Servers. When you complete the online application for our store service you will provide us the information needed to start building your store. We will normally have your store operational within 5 to 7 business days. After the store is operational, it is just a matter of uploading your inventory from your database program.
Q?
Can I personalize my Store?
A.
Our service offers you a number of ways to personalize your store, including:
- Company logo
- Home page message and graphics
- Custom categories
- Privacy Statement
- Links Page
- About us page
- Contact us page
- Store policies page
- Off-Line Search Service Page
- Frequently Asked Questions (FAQ) Page
- You can add your own web pages as well
Q?
Do I need to be a U.S. Merchant in order to use this service?

A.

No, we are offering our service worldwide.
Q?
Are there any restrictions on what I can sell?
A.
You cannot use this service to engage in the selling and/or distribution of specific types of goods/services, such as:
- Illegal substances and activities
- Gambling and pyramid schemes
- Products and services that infringe on copyrighted property of others
Q?
Can I send a newsletter to my customers?

A.

There is no method to send newsletters from the store administration. We have found that ConstantContact.com has an easy, effective, and affordable method for marketing to your store's customers through email and that this will build strong, successful, lasting relationships with them as well as generate repeat sales. Many store owners use their services as well as ChrisLands. Find out more about ConstantContact.com.
Q?
What are the steps required to get started?
A.
9 simple steps:
- Decide if you want to use the domain you already have, use a subdomain to the one you have, or get your own domain name through www.GoDaddy.com
- Fill out the online application, and submit your payment information.
- Receive an email from us asking for your style guidance, vision for your store.
- Reply to that email with your "vision".
- Wait 5 to 7 business days as we build your online store.
- Review your online store and update any information from the store administration area.
- Upload your database inventory.
- Promote your online store address to your existing and prospective customers.
- Process your orders.
Q?
What happens when I submit an application?

A.

You will receive an email confirmation that we received your application and we will immediately begin building your online store. We will notify you by email in 5 to 7 days when your store is complete and online.
Q?
How does the store work?
A.
The following steps outline how your store will operate.
- Promote your online store address to your existing and prospective customers.
- Customers visit your online store and select items for purchase.
- Once customers have added all the items they want to purchase to their shopping cart they proceed to the check out.
- Customers provide billing, shipping and payment information and click the "Check Out" button.
- Email is sent to the seller notifying the seller of the sale.
- Seller logs in to account administration to retrieve the full order details.
- Seller confirms online payment.
- Seller ships item(s)
Q?
Can I make changes to my store?

A.

You can manage your store from the store administration area. You can make changes by simply pointing and clicking. You have total control over the administration of your store.
Q?
What types of payments can I accept through my store?
A.
Online credit card payments may be accepted through Google Wallet and PayPal. You have total control over the merchant direct payment options you choose to offer.

Automatically accept credit cards through our partner Propay.com (Only available for stores in the USA and Canada) who acts as both a merchant account and payment gateway in one. By using this link ChrisLands members receive the Propay service for $45.95 annually. Canadian Store Owners please use the following link ProPay Canada to create your ProPay Account.

If you have a method to manually process credit cards such as a point of sale system at your brick and mortar store or an online virtual terminal with your merchant account, you can accept credit cards at your store. You can securely retrieve the payment information from your store administration and manually process your order's payment through whatever means you have available.

There are many other methods as well.
- Pay in Person
- Purchase Order
- Contact Store Owner
- Money Order
- Certified Check
- Check
- Bank Transfer
- more....
Q?
Do ChrisLands built stores work with Google Wallet?

A.

Yes. The stores are integrated with Google Wallet. You have the option to use Google Wallet.
Q?
Do ChrisLands built stores work with PayPal.com?

A.

Yes. The stores are integrated to work with PayPal.

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