Chrislands.com Internet Book Store Service - Providing a Complete Bookstore Solution

General Questions About Chrislands Bookstore service

Q1: What does the Chrislands Bookstore service include?
A: Chrislands Bookstore Service includes a complete online bookstore for one low price. Features include:

A professionally designed bookstore with integrated shopping cart.

Chrislands hosts and maintains your site - No costly server fees for you.

Chrislands provides all the software to support your store on our servers.

You have no software to purchase or install.

Chrislands integrates with your book inventory database program.

No technical expertise required - you follow simple step by step instructions.

Chrislands Bookstore service works with your current payment methods.

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Q2: How does this Chrislands Bookstore service compare to competitors?
A: Nobody offers anything that is even close to what we offer. Some of the significant points of difference between our offering and our competitors:

Great prices!

Professionally designed Bookstore and shopping cart system.

Store administration tools.

Your Books displayed by category.

Your book inventory is fully searchable from within your own bookstore.

Complete order processing.

Status of orders tracked throughout fulfillment process.

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Q3: How much does the Chrislands Bookstore service cost?
A: Monthly fees start at just $19.99 a month. Click here for the entire fee schedule.

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Q4: How much computer knowledge is required?
A: No special computer expertise is required beyond hands-on experience using your own database program and being able to access the Internet.

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Q5: Can I upload my books from my current book database program?
A: Absolutely. Integration with your current book database program is a feature that distinguishes us from other online store services. Updating your own online bookstore is done in the same manner as you update your listings on the book selling services like www.abe.com. You can upload/update your inventory by FTP or browser upload. Chrislands supports uploading from the following programs.

BookRouter.com - Recommend
BookTrakker - Highly Recommended
Readerware
Homebase
BookHound
Bookmate
theArtofBooks.com
FillZ.com
Any program that can export in UIEE format
Any program that can export in our tab-delimited format
Any program that can export in our comma-delimited format

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Q6: Will my book store have its own domain name?
A: Yes. If you already have a domain name, then we can use your current domain name. If you don't have a domain name, then Chrislands will help register a domain name for you (you can choose any .com, .net, or .org domain name that is available, such as www.YourBookStoreName.com)

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Q7: If I already have a domain name, how hard is it to convert my site to the Chrislands Bookstore Service?
A: Switching to Chrislands Bookstore service is an easy process. We will assist you in setting up your domain name to work on Chrislands Servers. When you complete the online application for our bookstore service you will provide us the information needed to start building your store. We will normally have your store operational within 5 to 7 business days. After the store is operational, it is just a matter of uploading your inventory from your database program.

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Q8: Can I personalize my Bookstore?
A: Our service offers you a number of ways to personalize your bookstore, including:

Company logo

Home page message and graphics

Custom categories

Privacy Statement

Links Page

About us page

Store policies page

Off-Line Search Service Page

Frequently Asked Questions (FAQ) Page

You can add your own web pages

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Q9: Do I need to be a U.S. Merchant in order to use this service?
A: No, we are offering our service worldwide.

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Q10: Are there any restrictions on what I can sell?
A: You cannot use this service to engage in the selling and/or distribution of specific types of goods/services, such as:

Illegal substances and activities

Gambling and pyramid schemes

Products and services that infringe on copyrighted property of others

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Questions about Getting Started

Q1: What are the steps required to get started?
A: 6 simple steps

1. Fill out the online application, and submit your payment information.
2. Wait 5 to 7 business days as we build your online store.
3. Review your online bookstore and update any information from the store administration area.
4. Upload your book database inventory.
5. Promote your online bookstore address to your existing and prospective customers.
6. Process your orders.

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Q2: What happens when I submit an application?
A: You will receive an email confirmation that we received your application and we will immediately begin building your online bookstore. We will notify you by email in 5 to 7 days when your bookstore is complete and online.

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Q3: How does the bookstore work?
A: The following steps outline how your bookstore will operate.

Promote your online bookstore address to your existing and prospective customers.

Customers visit your online store and select books for purchase.

Once customers have added all the books they want to purchase to their shopping cart they proceed to the check out.

Customers provide billing, shipping and payment information and click the "Check Out" button.

Email is sent to bookseller notifying the seller of the sale.

Bookseller logs in to account administration to retrieve payment, shipping, and order information.

Bookseller processes payment.

Bookseller ships book(s).

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Q4: Can I make changes to my store?
A: You can manage your store from the store administration area. You can make changes by simply pointing and clicking. You have total control over the administration of your bookstore.

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Questions About Accepting Online Payments

Q1: What types of payments can I accept through my bookstore?
A: You can accept any method of payment you want. You have total control over what type of payments you choose to accept.

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Q2: I don't have a Merchant Account can I still accept credit cards?
A: We can direct you to a low cost payment processing service that will allow you to process credit card payments.

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Q3: Can I use any Merchant Account provider I want?
A: Yes. You have total control over your payment processing

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Q4: Do ChrisLands built stores work with Google Checkout?
A: Yes. The stores are integrated with Google Checkout. You have the option to use Google Checkout.

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Q5: Do ChrisLands built stores work with PayPal.com?
A: Yes. The stores are integrated to work with PayPal. You have the option to use PayPal's Website Payments Pro or PayPal's Website Payments Standard with the store.

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Miscellaneous Questions

Q1: Do you have/know of any books with tips for operating an online bookstore and a “Brick and Mortar” bookstore?
A: Click-n-Mortar Books written by William & Jennifer Kinser describes the Kinser’s experiences in opening a “Brick and Mortar” bookstore and an online store.

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